/* ================================================================
   INGESOLAR — Centro de Soporte Técnico Especializado
   Estilos Mobile-First & Fintech Design System (css/soporte.css)
   Alineado 100% con el Look & Feel de la Tienda Ingesolar
   ================================================================ */

/* ─── 0. FIX CRÍTICO DE OVERLAP: Ocultar FAB WhatsApp Global ───── */
body.page-soporte .fab-wa,
body.page-soporte #fab-whatsapp,
body.page-soporte a.fab-wa {
  display: none !important;
}

html {
  scroll-padding-top: calc(var(--nav-height) + 16px);
}

/* ─── 1. Header Minimalista con Safe-Padding para Navbar ─────────── */
.sop-hero-clean {
  background: var(--color-black);
  color: var(--color-white);
  padding: var(--space-5) 0;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.sop-hero-clean .breadcrumb-nav {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 0.8125rem;
  color: var(--color-text-on-dark);
  margin-bottom: var(--space-2);
}

.sop-hero-clean .breadcrumb-nav a {
  color: var(--color-text-on-dark);
  text-decoration: none;
  transition: color 0.2s ease;
}

.sop-hero-clean .breadcrumb-nav a:hover {
  color: var(--color-solar);
}

.sop-clean-title {
  font-family: var(--font-display);
  font-size: clamp(1.375rem, 3.5vw, 2rem);
  font-weight: 700;
  color: var(--color-white);
  margin: 0 0 4px;
  letter-spacing: -0.02em;
}

.sop-clean-sub {
  font-size: clamp(0.8125rem, 2vw, 0.9375rem);
  color: var(--color-text-on-dark);
  margin: 0;
  max-width: 620px;
}

/* ─── 2. Contenedor Principal & Stepper ─────────────────────────── */
.sop-main-flow {
  background: var(--color-cream);
  padding: var(--space-5) 0 var(--space-16);
  min-height: calc(100vh - 260px);
}

.sop-stepper-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  max-width: 500px;
  margin: 0 auto var(--space-6);
  padding: 8px 14px;
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-full);
  box-shadow: var(--shadow-sm);
}

.sop-step-node {
  display: flex;
  align-items: center;
  gap: 6px;
  cursor: pointer;
  opacity: 0.45;
  transition: all 0.2s ease;
}

.sop-step-node.active {
  opacity: 1;
}

.sop-step-node.completed {
  opacity: 0.9;
}

.sop-step-num {
  width: 22px;
  height: 22px;
  border-radius: var(--radius-full);
  background: var(--color-cream-2);
  color: var(--color-text-muted);
  font-size: 0.6875rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
}

.sop-step-node.active .sop-step-num {
  background: var(--color-black);
  color: var(--color-white);
}

.sop-step-node.completed .sop-step-num {
  background: var(--color-solar);
  color: var(--color-black);
}

.sop-step-text {
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--color-black);
}

.sop-step-line {
  flex: 1;
  height: 2px;
  background: var(--color-border);
  margin: 0 var(--space-2);
}

/* ─── 3. Contenedores de Pasos (Vistas) ─────────────────────────── */
.sop-step-view {
  display: none;
  animation: sopFadeIn 0.25s cubic-bezier(0.16, 1, 0.3, 1);
  scroll-margin-top: calc(var(--nav-height) + 16px);
}

.sop-step-view.active {
  display: block;
}

@keyframes sopFadeIn {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.sop-step-header {
  margin-bottom: var(--space-4);
}

.sop-badge-step {
  display: inline-block;
  font-size: 0.6875rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--color-solar-dark);
  background: var(--color-solar-soft);
  padding: 2px 8px;
  border-radius: var(--radius-full);
  margin-bottom: var(--space-1);
}

.sop-step-heading {
  font-family: var(--font-display);
  font-size: clamp(1.125rem, 3vw, 1.375rem);
  color: var(--color-black);
  margin: 0 0 4px;
}

.sop-step-instruction {
  font-size: 0.8125rem;
  color: var(--color-text-muted);
  margin: 0;
}

/* Botón Volver y Barra de Contexto */
.sop-btn-back {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: none;
  border: none;
  color: var(--color-text-muted);
  font-size: 0.8125rem;
  font-weight: 600;
  padding: 4px 0;
  margin-bottom: var(--space-3);
  cursor: pointer;
  transition: color 0.2s ease;
  touch-action: manipulation;
}

.sop-btn-back:hover {
  color: var(--color-black);
}

.sop-current-selection-bar {
  display: flex;
  align-items: center;
  gap: 8px;
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: 8px 12px;
  margin-bottom: var(--space-4);
  font-size: 0.8125rem;
  color: var(--color-text-muted);
  flex-wrap: wrap;
}

.sop-csb-label {
  font-weight: 600;
}

.sop-csb-sku {
  background: var(--color-cream-2);
  padding: 2px 8px;
  border-radius: var(--radius-sm);
  font-weight: 700;
  color: var(--color-black);
  font-size: 0.75rem;
}

.sop-csb-sep {
  opacity: 0.5;
}

.sop-csb-profile {
  font-weight: 700;
  color: var(--color-solar-dark);
}

/* ─── 4. Paso 1: Buscador y Quick Filter Bar (Look & Feel Tienda) ── */
.sop-search-wrap {
  position: relative;
  margin-bottom: var(--space-3);
}

.sop-search-icon {
  position: absolute;
  left: 14px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--color-text-muted);
  pointer-events: none;
}

.sop-search-input {
  width: 100%;
  padding: 12px 48px 12px 42px;
  background: var(--color-white);
  border: 1.5px solid var(--color-border-dark);
  border-radius: var(--radius-pill);
  font-family: var(--font-body);
  font-size: 15px; /* Previene auto-zoom iOS Safari */
  color: var(--color-black);
  box-shadow: var(--shadow-sm);
  transition: all 0.2s ease;
  box-sizing: border-box;
}

.sop-search-input:focus {
  outline: none;
  border-color: var(--color-solar-dark);
  box-shadow: 0 0 0 3px var(--color-solar-soft);
}

.sop-voice-mic-btn {
  position: absolute;
  right: 6px;
  top: 50%;
  transform: translateY(-50%);
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  color: var(--color-black);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s ease;
  touch-action: manipulation;
}

.sop-voice-mic-btn:hover {
  background: var(--color-solar-soft);
  color: var(--color-solar-dark);
}

.sop-voice-mic-btn.recording {
  background: var(--color-error-soft);
  color: var(--color-error);
  border-color: var(--color-error);
  animation: sopPulseMic 1.2s infinite;
}

@keyframes sopPulseMic {
  0% { transform: translateY(-50%) scale(1); }
  50% { transform: translateY(-50%) scale(1.1); }
  100% { transform: translateY(-50%) scale(1); }
}

/* Quick Filter Bar (Chips Horizontales idénticos a Tienda) */
.sop-quick-filter-bar {
  display: flex;
  gap: var(--space-2);
  overflow-x: auto;
  padding: var(--space-1) 0 var(--space-4);
  scrollbar-width: none;
  -webkit-overflow-scrolling: touch;
}

.sop-quick-filter-bar::-webkit-scrollbar { display: none; }

.sop-vertical-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  border-radius: var(--radius-pill);
  border: 1px solid var(--color-border-dark);
  background: var(--color-cream);
  font-family: var(--font-body);
  font-size: var(--text-xs);
  font-weight: 600;
  color: var(--color-text-muted);
  cursor: pointer;
  transition: var(--transition-fast);
  white-space: nowrap;
  line-height: 1;
  touch-action: manipulation;
}

.sop-vertical-chip:hover {
  border-color: var(--color-solar-dark);
  color: var(--color-black);
  background: var(--color-white);
}

.sop-vertical-chip.active {
  background: var(--color-solar);
  border-color: var(--color-solar-dark);
  color: var(--color-black);
  box-shadow: var(--shadow-solar-sm);
}

.sop-chip-count {
  font-size: 10px;
  background: rgba(0, 0, 0, 0.08);
  padding: 1px 6px;
  border-radius: var(--radius-pill);
  font-weight: 700;
}

.sop-vertical-chip.active .sop-chip-count {
  background: rgba(0, 0, 0, 0.15);
}

/* Toolbar de Filtros Estilo Tienda (Categorías + Marcas + Metadata) */
.sop-filters-toolbar {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  margin-bottom: var(--space-4);
}

.sop-brand-filter-bar {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding: 4px 2px;
  -webkit-overflow-scrolling: touch;
}

.sop-brand-pill {
  padding: 6px 14px;
  border-radius: var(--radius-full);
  font-size: 0.8125rem;
  font-weight: 600;
  border: 1px solid var(--color-border);
  background: var(--color-white);
  color: var(--color-text-base);
  cursor: pointer;
  white-space: nowrap;
  transition: all 0.2s ease;
  line-height: 1.2;
}

.sop-brand-pill:hover {
  border-color: var(--color-solar-dark);
  background: var(--color-cream);
  color: var(--color-black);
}

.sop-brand-pill.active {
  background: var(--color-text);
  color: var(--color-white);
  border-color: var(--color-text);
}

.sop-toolbar-meta {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 0.8125rem;
  color: var(--color-text-muted);
  padding: 0 4px;
}

.sop-results-count {
  font-weight: 500;
}

.sop-btn-clear-filters {
  background: none;
  border: none;
  color: var(--color-solar-dark);
  font-weight: 700;
  font-size: 0.75rem;
  cursor: pointer;
  text-decoration: underline;
  padding: 0;
}

.sop-btn-clear-filters:hover {
  color: var(--color-warning);
}

/* ─── 5. Grid de Productos (Idéntico a .product-card de Tienda) ──── */
.sop-products-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: var(--space-4);
}

.sop-product-card {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-4);
  cursor: pointer;
  transition: var(--transition-base);
  display: flex;
  flex-direction: column;
  position: relative;
  touch-action: manipulation;
  box-shadow: var(--shadow-sm);
  min-height: 310px;
}

.sop-product-card:hover {
  transform: translateY(-4px);
  box-shadow: var(--shadow-soft);
  border-color: var(--color-solar-border);
}

.sop-product-card.selected {
  border-color: var(--color-solar);
  background: var(--color-solar-soft-2);
  box-shadow: 0 4px 16px var(--color-solar-glow);
}

/* Fila de Marca y Badge Comercial */
.sop-brand-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: var(--space-2);
  margin-bottom: var(--space-2);
}

.sop-brand-slot {
  flex: 1 1 auto;
  min-width: 0;
  display: flex;
  align-items: center;
}

.sop-brand-logo {
  display: block;
  max-height: 22px;
  max-width: min(130px, 100%);
  width: auto;
  height: auto;
  object-fit: contain;
}

.sop-brand-fallback {
  font-size: var(--text-xs);
  text-transform: uppercase;
  font-weight: 700;
  letter-spacing: 0.05em;
  color: var(--color-solar-dark);
  margin: 0;
}

.sop-commercial-badge {
  flex-shrink: 0;
  font-size: var(--text-xs);
  font-weight: 700;
  letter-spacing: 0.03em;
  padding: 2px 7px;
  border-radius: var(--radius-sm);
  color: var(--color-white);
  background: var(--color-solar-dark);
  white-space: nowrap;
}

/* Imagen Real de Producto WebP */
.sop-card-image-wrap {
  width: 100%;
  aspect-ratio: 4/3;
  overflow: hidden;
  border-radius: var(--radius-sm);
  background: var(--color-white);
  margin-bottom: var(--space-2);
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--space-2);
}

.sop-card-image-wrap img {
  width: 100%;
  height: 100%;
  object-fit: contain;
  display: block;
  transition: transform 0.25s ease;
}

.sop-product-card:hover .sop-card-image-wrap img {
  transform: scale(1.05);
}

/* Título de Producto & SKU */
.sop-card-title {
  font-family: var(--font-body);
  font-size: 0.9375rem;
  font-weight: 700;
  color: var(--color-black);
  line-height: var(--line-tight);
  margin-bottom: 4px;
  min-height: 40px;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.sop-sku-chip {
  font-size: var(--text-xs);
  color: var(--color-text-muted);
  font-family: monospace;
  background: var(--color-cream);
  padding: 2px var(--space-2);
  border-radius: var(--radius-sm);
  align-self: flex-start;
  margin-bottom: var(--space-2);
}

/* Indicadores de Stock por Ciudad (Bogotá, Medellín, Villavicencio) */
.sop-stock-status-row {
  border-top: 1px solid var(--color-border-light);
  padding-top: var(--space-2);
  margin-top: auto;
  margin-bottom: var(--space-3);
}

.sop-stock-cities {
  display: flex;
  gap: var(--space-2);
  align-items: center;
  flex-wrap: wrap;
  font-size: var(--text-xs);
  color: var(--color-text-muted);
}

.sop-stock-city-item {
  display: flex;
  align-items: center;
  gap: 4px;
}

.sop-stock-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--color-green);
}

/* Barra de Acción de la Tarjeta */
.sop-card-action-bar {
  margin-top: auto;
  padding-top: var(--space-2);
}

/* Botón de Acción de la Tarjeta */
.sop-btn-select-product {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 8px 12px;
  background: var(--color-cream-2);
  border: 1px solid var(--color-border-dark);
  border-radius: var(--radius-md);
  color: var(--color-black);
  font-family: var(--font-body);
  font-size: var(--text-xs);
  font-weight: 700;
  cursor: pointer;
  transition: all 0.2s ease;
}

.sop-product-card:hover .sop-btn-select-product {
  background: var(--color-solar);
  border-color: var(--color-solar-dark);
  color: var(--color-black);
}

/* ─── 6. Pasos 2 y 3: Tarjetas de Elección (Choice Cards) ────────── */
.sop-profile-cards,
.sop-motivo-cards {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  max-width: 720px;
}

.sop-choice-card {
  display: flex;
  align-items: center;
  gap: var(--space-4);
  padding: var(--space-4) var(--space-5);
  background: var(--color-white);
  border: 1.5px solid var(--color-border);
  border-radius: var(--radius-xl);
  text-align: left;
  cursor: pointer;
  transition: all 0.2s ease;
  touch-action: manipulation;
  box-shadow: var(--shadow-sm);
  min-height: 74px;
}

.sop-choice-card:hover {
  border-color: var(--color-solar-dark);
  transform: translateY(-1px);
  box-shadow: var(--shadow-md);
}

.sop-choice-icon {
  width: 44px;
  height: 44px;
  border-radius: var(--radius-lg);
  background: var(--color-cream);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.375rem;
  flex-shrink: 0;
}

.sop-choice-body {
  flex: 1;
}

.sop-choice-top {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  margin-bottom: 4px;
}

.sop-choice-top strong {
  font-size: 0.9375rem;
  color: var(--color-black);
}

.sop-choice-tag {
  font-size: 0.6875rem;
  font-weight: 700;
  padding: 2px 7px;
  border-radius: var(--radius-sm);
  background: var(--color-solar-soft);
  color: var(--color-solar-dark);
  text-transform: uppercase;
}

.sop-tag-green {
  background: var(--color-green-soft);
  color: var(--color-green-dark);
}

.sop-tag-amber {
  background: var(--color-solar-soft);
  color: var(--color-warning);
}

.sop-tag-red {
  background: var(--color-error-soft);
  color: var(--color-error);
}

.sop-choice-body p {
  font-size: 0.8125rem;
  color: var(--color-text-muted);
  margin: 0;
  line-height: 1.45;
}

.sop-choice-check {
  font-size: 1.25rem;
  color: var(--color-text-muted);
  font-weight: bold;
}

/* ─── 7. Paso 4: Solución Unificada (Zero Noise — Sin Prompt Negro) ── */
.sop-resolution-summary-card {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-5);
  margin-bottom: var(--space-5);
  box-shadow: var(--shadow-sm);
}

.sop-res-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--space-4);
  flex-wrap: wrap;
  border-bottom: 1px solid var(--color-border-light);
  padding-bottom: var(--space-4);
  margin-bottom: var(--space-4);
}

.sop-res-badge-eq {
  font-size: 0.6875rem;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--color-text-muted);
  letter-spacing: 0.05em;
  display: block;
  margin-bottom: 2px;
}

.sop-res-title {
  font-family: var(--font-display);
  font-size: 1.25rem;
  color: var(--color-black);
  margin: 0 0 4px;
}

.sop-res-specs {
  font-size: 0.875rem;
  color: var(--color-text-muted);
  margin: 0;
}

.sop-res-tags {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

.sop-pill-tag {
  font-size: 0.75rem;
  font-weight: 700;
  padding: 4px 10px;
  border-radius: var(--radius-full);
  background: var(--color-cream);
  color: var(--color-black);
  border: 1px solid var(--color-border);
}

.sop-res-docs-row {
  display: flex;
  gap: var(--space-3);
  flex-wrap: wrap;
}

.sop-res-doc-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  font-size: 0.8125rem;
  font-weight: 600;
  color: var(--color-black);
  text-decoration: none;
  transition: all 0.2s ease;
}

.sop-res-doc-btn:hover {
  background: var(--color-white);
  border-color: var(--color-solar);
  color: var(--color-solar-dark);
}

.sop-doc-ext {
  font-size: 0.875rem;
  opacity: 0.6;
}

/* ─── 7. Paso 3 y 4: Módulo de Troubleshooting Clínico & Rutas ────── */
.sop-sintomas-cards {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  max-width: 720px;
}

/* Tarjeta de Troubleshooting Guiado */
.sop-troubleshooting-card {
  background: var(--color-white);
  border: 1.5px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-6);
  margin-bottom: var(--space-6);
  box-shadow: var(--shadow-sm);
}

.sop-ts-header {
  margin-bottom: var(--space-4);
  border-bottom: 1px solid var(--color-border-light);
  padding-bottom: var(--space-4);
}

/* Barra de Cita de Fuente Oficial de Manual */
.sop-ts-citation-bar {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  border-left: 3px solid var(--color-solar-dark);
  border-radius: var(--radius-md);
  padding: 10px 14px;
  margin-bottom: var(--space-5);
  font-size: 0.8125rem;
  line-height: 1.4;
}

.sop-ts-citation-icon {
  font-size: 1.125rem;
  flex-shrink: 0;
}

.sop-ts-citation-text {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
  color: var(--color-black);
}

.sop-ts-citation-label {
  color: var(--color-text-muted);
  font-weight: 500;
}

.sop-ts-citation-doc {
  font-weight: 700;
  color: var(--color-black);
}

.sop-ts-citation-ref {
  color: var(--color-solar-dark);
  font-weight: 600;
  background: var(--color-solar-soft);
  padding: 1px 6px;
  border-radius: var(--radius-sm);
}

.sop-ts-badge {
  font-size: 0.75rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--color-solar-dark);
  background: var(--color-solar-soft);
  padding: 4px 12px;
  border-radius: var(--radius-full);
  display: inline-block;
  margin-bottom: var(--space-2);
}

.sop-ts-title {
  font-family: var(--font-display);
  font-size: 1.25rem;
  color: var(--color-black);
  margin: 0 0 6px;
}

.sop-ts-desc {
  font-size: 0.875rem;
  color: var(--color-text-muted);
  margin: 0;
  line-height: 1.5;
}

/* Lista de Pasos de Descarte Físico */
.sop-ts-steps-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
  margin-bottom: var(--space-6);
}

.sop-ts-step-item {
  display: flex;
  gap: var(--space-4);
  padding: var(--space-4);
  background: var(--color-cream);
  border: 1px solid var(--color-border-light);
  border-radius: var(--radius-lg);
  align-items: flex-start;
}

.sop-ts-step-num {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--color-black);
  color: var(--color-solar);
  font-size: 0.875rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  margin-top: 2px;
}

.sop-ts-step-body {
  flex: 1;
}

.sop-ts-step-title {
  font-size: 0.9375rem;
  font-weight: 700;
  color: var(--color-black);
  margin: 0 0 4px;
}

.sop-ts-step-action {
  font-size: 0.875rem;
  color: var(--color-text-base);
  margin: 0 0 8px;
  line-height: 1.45;
}

.sop-ts-step-alert {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  background: var(--color-solar-soft-2);
  border: 1px solid rgba(245, 192, 58, 0.4);
  border-left: 3px solid var(--color-solar-dark);
  padding: 8px 12px;
  border-radius: var(--radius-sm);
  font-size: 0.8125rem;
  color: var(--color-warning);
  line-height: 1.4;
}

/* Bloque de Validación de Resultado */
.sop-ts-outcome-box {
  background: var(--color-cream);
  border: 1px dashed var(--color-border-dark);
  border-radius: var(--radius-lg);
  padding: var(--space-4) var(--space-5);
  text-align: center;
}

.sop-outcome-question {
  font-size: 0.9375rem;
  font-weight: 700;
  color: var(--color-black);
  margin-bottom: var(--space-3);
}

.sop-outcome-actions {
  display: flex;
  justify-content: center;
  align-items: center;
  gap: var(--space-3);
  flex-wrap: wrap;
}

.sop-btn-outcome {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 10px 22px;
  border-radius: var(--radius-pill);
  font-family: var(--font-body);
  font-size: 0.875rem;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.2s cubic-bezier(0.16, 1, 0.3, 1);
  text-decoration: none;
}

.sop-btn-outcome-positive,
.sop-btn-solved {
  border: 1.5px solid var(--color-green);
  background: var(--color-green-soft);
  color: var(--color-green-dark);
}

.sop-btn-outcome-positive:hover,
.sop-btn-solved:hover {
  background: var(--color-green);
  color: var(--color-white);
  box-shadow: 0 4px 14px rgba(5, 150, 105, 0.25);
  transform: translateY(-1px);
}

/* Texto oscuro (2026-10-28): el rojo sobre el fondo rosado daba 3,72:1 (AA pide 4,5:1).
   El borde y el fondo siguen en rojo para no perder la señal de "no funcionó". */
.sop-btn-outcome-negative {
  border: 1.5px solid var(--color-error);
  background: var(--color-error-soft);
  color: var(--color-text);
}

.sop-btn-outcome-negative:hover {
  background: var(--color-white);
  color: var(--color-text);
  box-shadow: 0 4px 14px rgba(220, 38, 38, 0.25);
  transform: translateY(-1px);
}

.sop-solved-banner[hidden],
.sop-unsolved-banner[hidden],
[hidden].sop-solved-banner,
[hidden].sop-unsolved-banner {
  display: none !important;
}

.sop-solved-banner {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  background: var(--color-green-soft);
  border: 1px solid var(--color-green);
  border-radius: var(--radius-md);
  padding: var(--space-3) var(--space-4);
  margin-top: var(--space-4);
  text-align: left;
  animation: sopFadeIn 0.3s ease-out;
}

.sop-solved-icon {
  font-size: 1.75rem;
  flex-shrink: 0;
}

.sop-solved-body strong {
  display: block;
  font-size: 0.875rem;
  color: var(--color-green-dark);
  margin-bottom: 2px;
}

.sop-solved-body p {
  font-size: 0.8125rem;
  color: var(--color-green-dark);
  margin: 0;
  line-height: 1.4;
}

.sop-unsolved-banner {
  display: flex;
  align-items: flex-start;
  gap: var(--space-3);
  background: var(--color-error-soft);
  border: 1.5px solid var(--color-error);
  border-radius: var(--radius-md);
  padding: var(--space-3) var(--space-4);
  margin-top: var(--space-4);
  text-align: left;
  animation: sopFadeIn 0.3s ease-out;
}

.sop-unsolved-banner-icon,
.sop-unsolved-icon {
  font-size: 1.75rem;
  flex-shrink: 0;
  line-height: 1.2;
}

.sop-unsolved-banner-body strong,
.sop-unsolved-body strong {
  display: block;
  font-size: 0.875rem;
  color: var(--color-error);
  margin-bottom: 3px;
}

.sop-unsolved-banner-body p,
.sop-unsolved-body p {
  font-size: 0.8125rem;
  color: var(--color-error);
  margin: 0;
  line-height: 1.45;
}

/* ─── Bloque de Canalización Si la Falla Persiste (Ruta 3) ─────── */
.sop-unresolved-block {
  margin-top: var(--space-6);
  margin-bottom: var(--space-6);
}

.sop-unresolved-header {
  margin-bottom: var(--space-4);
  text-align: center;
}

.sop-unresolved-title {
  font-family: var(--font-display);
  font-size: 1.125rem;
  color: var(--color-black);
  margin: 0 0 4px;
}

.sop-unresolved-sub {
  font-size: 0.8125rem;
  color: var(--color-text-muted);
  margin: 0;
}

.sop-resolution-routes-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: var(--space-5);
  max-width: 920px;
  margin: 0 auto;
}

.sop-route-card {
  background: var(--color-white);
  border: 1.5px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-4);
  display: flex;
  flex-direction: column;
  transition: all 0.2s ease;
  box-shadow: var(--shadow-sm);
}

.sop-route-card:hover {
  transform: translateY(-2px);
  box-shadow: var(--shadow-md);
  border-color: var(--color-border-dark);
}

.sop-route-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: var(--space-2);
}

.sop-route-icon {
  font-size: 1.5rem;
}

.sop-route-tag {
  font-size: 0.6875rem;
  font-weight: 700;
  text-transform: uppercase;
  padding: 2px 7px;
  border-radius: var(--radius-sm);
  background: var(--color-cream);
  color: var(--color-text-muted);
}

.sop-route-heading {
  font-family: var(--font-body);
  font-size: 0.9375rem;
  font-weight: 700;
  color: var(--color-black);
  margin: 0 0 6px;
  line-height: 1.3;
}

.sop-route-desc {
  font-size: 0.8125rem;
  color: var(--color-text-muted);
  margin: 0 0 var(--space-4);
  line-height: 1.45;
  flex: 1;
}

.sop-btn-route {
  width: 100%;
  padding: 11px 16px;
  font-size: 0.875rem;
  font-weight: 700;
  border-radius: var(--radius-pill);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  text-align: center;
  text-decoration: none;
  cursor: pointer;
  transition: all 0.2s cubic-bezier(0.16, 1, 0.3, 1);
  box-sizing: border-box;
  border: 1px solid transparent;
}

/* 1. Botón Radicar RMA: Sólido rojo/terracota institucional */
.sop-btn-route-rma {
  background: var(--color-error);
  color: var(--color-white) !important;
  box-shadow: 0 4px 12px rgba(220, 38, 38, 0.25);
}

.sop-btn-route-rma:hover {
  background: var(--color-error);
  color: var(--color-white) !important;
  box-shadow: 0 6px 16px rgba(185, 28, 28, 0.35);
  transform: translateY(-1px);
}

/* 2. Botón WhatsApp: Sólido verde esmeralda de mensajería instantánea */
/* Verde oscuro de marca (2026-10-28): blanco sobre --color-green daba 3,45:1; sobre
   --color-green-dark da 7,28:1 (AA). */
.sop-btn-route-wa {
  background: var(--color-green-dark);
  color: var(--color-white) !important;
  box-shadow: 0 4px 12px rgba(5, 150, 105, 0.25);
}

.sop-btn-route-wa:hover {
  background: var(--color-black);
  color: var(--color-white) !important;
  box-shadow: 0 6px 16px rgba(4, 120, 87, 0.35);
  transform: translateY(-1px);
}

/* 3. Botón Elking: Sólido amarillo solar institucional con texto carbón de máximo contraste */
.sop-btn-route-elking {
  background: var(--color-solar);
  color: var(--color-text) !important;
  border-color: var(--color-warning);
  box-shadow: 0 4px 12px rgba(245, 192, 58, 0.3);
}

.sop-btn-route-elking:hover {
  background: var(--color-solar-dark);
  color: var(--color-text) !important;
  box-shadow: 0 6px 16px rgba(217, 119, 6, 0.35);
  transform: translateY(-1px);
}

.sop-route-actions-stack {
  display: flex;
  flex-direction: column;
  gap: 8px;
  width: 100%;
}

.sop-btn-route-nlm {
  width: 100%;
  padding: 8px 12px;
  font-size: 0.75rem;
  font-weight: 700;
  border-radius: var(--radius-pill);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  background: var(--color-solar-soft);
  color: var(--color-warning) !important;
  border: 1.5px dashed var(--color-solar);
  cursor: pointer;
  transition: all 0.2s ease;
  text-decoration: none;
  box-sizing: border-box;
}

.sop-btn-route-nlm:hover {
  background: var(--color-solar-soft);
  color: var(--color-warning) !important;
  border-style: solid;
  transform: translateY(-1px);
  box-shadow: 0 2px 8px rgba(245, 158, 11, 0.2);
}

.sop-route-rma {
  border-color: var(--color-error);
  background: var(--color-error-soft);
}

.sop-route-rma:hover {
  border-color: var(--color-error);
  box-shadow: 0 4px 16px rgba(220, 38, 38, 0.12);
}

.sop-route-wa {
  border-color: var(--color-green);
  background: var(--color-cream);
}

.sop-route-wa:hover {
  border-color: var(--color-green);
  box-shadow: 0 4px 16px rgba(5, 150, 105, 0.12);
}

.sop-route-elking {
  border-color: var(--color-solar);
  background: var(--color-solar-soft-2);
}

.sop-route-elking:hover {
  border-color: var(--color-solar-dark);
  box-shadow: 0 4px 16px rgba(245, 192, 58, 0.15);
}

@media (max-width: 820px) {
  .sop-resolution-routes-grid {
    grid-template-columns: 1fr;
    gap: var(--space-3);
  }
}

.sop-start-over-wrap {
  text-align: center;
  padding: var(--space-4) 0;
}

.sop-btn-text-link {
  background: none;
  border: none;
  color: var(--color-text-muted);
  font-size: 0.875rem;
  font-weight: 600;
  cursor: pointer;
  text-decoration: underline;
  padding: 8px 16px;
}

.sop-btn-text-link:hover {
  color: var(--color-black);
}

/* ─── 8. Módulo de Diagnóstico Guiado (Topología & Entorno) ──────── */
.sop-diagnostic-survey-card {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-5);
  margin-bottom: var(--space-5);
  box-shadow: var(--shadow-sm);
}

.sop-survey-header {
  margin-bottom: var(--space-4);
  border-bottom: 1px solid var(--color-border-light);
  padding-bottom: var(--space-3);
}

.sop-survey-badge {
  display: inline-block;
  font-size: var(--text-xs);
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  padding: 3px 10px;
  border-radius: var(--radius-full);
  background: rgba(245, 192, 58, 0.15);
  color: var(--color-solar-dark);
  margin-bottom: var(--space-2);
}

.sop-survey-title {
  font-family: var(--font-heading);
  font-size: 1.125rem;
  font-weight: 700;
  color: var(--color-black);
  margin: 0 0 4px;
}

.sop-survey-desc {
  font-size: var(--text-xs);
  color: var(--color-text-muted);
  line-height: var(--line-relaxed);
  margin: 0;
}

.sop-survey-questions-wrap {
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
}

.sop-survey-q-group {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.sop-survey-q-title {
  font-size: 0.875rem;
  font-weight: 700;
  color: var(--color-black);
  display: flex;
  align-items: center;
  gap: 6px;
}

.sop-survey-q-num {
  width: 20px;
  height: 20px;
  border-radius: 50%;
  background: var(--color-cream-2);
  border: 1px solid var(--color-border-dark);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 0.6875rem;
  font-weight: 800;
  color: var(--color-black);
  flex-shrink: 0;
}

.sop-survey-q-hint {
  font-size: 0.75rem;
  color: var(--color-text-muted);
  margin-top: -2px;
  margin-bottom: 4px;
  padding-left: 26px;
}

.sop-survey-options-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: var(--space-2);
  padding-left: 26px;
}

.sop-survey-opt-btn {
  text-align: left;
  padding: 10px 14px;
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  font-family: var(--font-body);
  font-size: 0.8125rem;
  color: var(--color-text-body);
  cursor: pointer;
  transition: all 0.2s ease;
  display: flex;
  align-items: center;
  gap: 8px;
  touch-action: manipulation;
  line-height: 1.35;
}

.sop-survey-opt-btn:hover {
  background: var(--color-white);
  border-color: var(--color-solar-border);
  transform: translateY(-1px);
}

.sop-survey-opt-btn.active {
  background: var(--color-solar-soft-2);
  border-color: var(--color-solar);
  color: var(--color-black);
  font-weight: 700;
  box-shadow: 0 2px 8px rgba(245, 192, 58, 0.18);
}

.sop-survey-opt-indicator {
  width: 14px;
  height: 14px;
  border-radius: 50%;
  border: 2px solid var(--color-border-dark);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  background: var(--color-white);
  transition: all 0.2s ease;
}

.sop-survey-opt-btn.active .sop-survey-opt-indicator {
  border-color: var(--color-solar-dark);
  background: var(--color-solar);
}

/* ─── Resumen Ejecutivo NotebookLM y Alerta de Escalación ───────── */
.sop-nlm-summary-box {
  margin-top: var(--space-2);
  margin-bottom: var(--space-3);
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--space-3);
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.sop-nlm-summary-header {
  display: flex;
  align-items: center;
  gap: 6px;
}

.sop-nlm-summary-icon {
  font-size: 0.9375rem;
}

.sop-nlm-summary-title {
  font-size: 0.8125rem;
  font-weight: 700;
  color: var(--color-black);
}

.sop-nlm-summary-pills {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
}

.sop-nlm-pill {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  padding: 3px 8px;
  font-size: 0.6875rem;
  font-weight: 600;
  color: var(--color-text-body);
  line-height: 1.25;
}

.sop-nlm-pill-gold {
  background: var(--color-solar-soft-2);
  border-color: var(--color-solar-border);
  color: var(--color-warning);
}

.sop-nlm-summary-hint {
  font-size: 0.6875rem;
  color: var(--color-text-muted);
  line-height: 1.35;
  margin: 0;
}

.sop-route-wa-escalate-pill {
  display: flex;
  align-items: flex-start;
  gap: 6px;
  background: var(--color-green-soft);
  border: 1px solid var(--color-green);
  border-radius: var(--radius-md);
  padding: 8px 10px;
  font-size: 0.6875rem;
  color: var(--color-green-dark);
  line-height: 1.35;
  margin-top: auto;
  margin-bottom: var(--space-3);
}

.sop-route-wa-escalate-icon {
  font-size: 0.875rem;
  flex-shrink: 0;
}

.sop-btn-route-nlm-primary {
  width: 100%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 11px 18px;
  background: var(--color-solar);
  border: 1px solid var(--color-solar-dark);
  border-radius: var(--radius-md);
  color: var(--color-black);
  font-weight: 800;
  font-size: 0.8125rem;
  cursor: pointer;
  transition: all 0.2s ease;
  box-shadow: 0 4px 12px rgba(245, 192, 58, 0.3);
  text-decoration: none;
}

.sop-btn-route-nlm-primary:hover {
  background: var(--color-solar-dark);
  transform: translateY(-2px);
  box-shadow: 0 6px 18px rgba(245, 192, 58, 0.4);
}

/* ─── 9. Vista de Garantía / RMA ────────────────────────────────── */
.sop-garantia-view {
  animation: sopFadeIn 0.3s ease-out;
  margin-bottom: var(--space-8);
  scroll-margin-top: calc(var(--nav-height) + 16px);
}

.sop-garantia-card {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-6);
  box-shadow: var(--shadow-md);
  max-width: 780px;
}

.sop-garantia-header {
  margin-bottom: var(--space-5);
  border-bottom: 1px solid var(--color-border-light);
  padding-bottom: var(--space-4);
}

.sop-garantia-badge {
  font-size: 0.75rem;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--color-green-dark);
  background: var(--color-green-soft);
  padding: 4px 10px;
  border-radius: var(--radius-full);
  display: inline-block;
  margin-bottom: var(--space-2);
}

.sop-garantia-header h3 {
  font-family: var(--font-display);
  font-size: 1.25rem;
  color: var(--color-black);
  margin: 0 0 4px;
}

.sop-garantia-header p {
  font-size: 0.875rem;
  color: var(--color-text-muted);
  margin: 0;
}

.sop-form-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
  gap: var(--space-4);
  margin-bottom: var(--space-6);
}

.sop-form-group {
  display: flex;
  flex-direction: column;
}

.sop-label {
  font-size: 0.8125rem;
  font-weight: 700;
  color: var(--color-black);
  margin-bottom: 6px;
}

.sop-label .req {
  color: var(--color-error);
}

.sop-input {
  width: 100%;
  padding: 12px 14px;
  background: var(--color-white);
  border: 1.5px solid var(--color-border);
  border-radius: var(--radius-md);
  font-family: var(--font-body);
  font-size: 16px;
  color: var(--color-black);
  box-sizing: border-box;
}

.sop-input:focus {
  outline: none;
  border-color: var(--color-solar-dark);
}

.sop-hint {
  font-size: 0.6875rem;
  color: var(--color-text-muted);
  margin-top: 4px;
}

/* Evidencias */
.sop-evidence-section {
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-5);
  margin-bottom: var(--space-6);
}

.sop-ev-heading {
  font-family: var(--font-display);
  font-size: 1rem;
  color: var(--color-black);
  margin: 0 0 4px;
}

.sop-ev-sub {
  font-size: 0.8125rem;
  color: var(--color-text-muted);
  margin: 0 0 var(--space-4);
}

.sop-ev-checklist-box {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: var(--space-4);
}

.sop-ev-checklist-item {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  font-size: 0.8125rem;
  color: var(--color-black);
  line-height: 1.4;
}

/* Validación y Aviso de Serial por Foto */
.sop-sn-notice-card {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-left: 4px solid var(--color-solar-dark);
  border-radius: var(--radius-md);
  padding: var(--space-4);
  margin-top: var(--space-4);
  box-shadow: var(--shadow-sm);
}

.sop-sn-notice-header {
  display: flex;
  align-items: flex-start;
  gap: var(--space-3);
}

.sop-sn-notice-icon {
  font-size: 1.25rem;
  line-height: 1;
}

.sop-sn-notice-text strong {
  font-size: 0.875rem;
  font-weight: 700;
  color: var(--color-black);
  display: block;
  margin-bottom: 2px;
}

.sop-sn-notice-text p {
  font-size: 0.8125rem;
  color: var(--color-text-muted);
  margin: 0;
  line-height: 1.4;
}

.sop-sn-manual-toggle {
  margin-top: var(--space-3);
  padding-top: var(--space-2);
  border-top: 1px dashed var(--color-border);
}

.sop-sn-manual-summary {
  font-size: 0.8125rem;
  font-weight: 600;
  color: var(--color-solar-dark);
  cursor: pointer;
  user-select: none;
  transition: color 0.15s ease;
}

.sop-sn-manual-summary:hover {
  color: var(--color-warning);
  text-decoration: underline;
}

.sop-form-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-top: 1px solid var(--color-border-light);
  padding-top: var(--space-4);
  gap: var(--space-3);
  flex-wrap: wrap;
}

/* Éxito Ticket y Banner de Email */
.sop-success-box {
  text-align: center;
  padding: var(--space-6) var(--space-4);
}

.sop-success-icon {
  width: 52px;
  height: 52px;
  border-radius: var(--radius-full);
  background: var(--color-green-soft);
  color: var(--color-green);
  font-size: 1.5rem;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto var(--space-3);
}

.sop-success-box h3 {
  font-family: var(--font-display);
  font-size: 1.25rem;
  color: var(--color-black);
  margin: 0 0 6px;
}

.sop-ticket-pill {
  font-size: 1.125rem;
  font-weight: 700;
  letter-spacing: 0.05em;
  background: var(--color-solar-soft);
  /* Texto oscuro: el número de caso se lee y se copia (el amarillo sobre amarillo no daba AA). */
  color: var(--color-text);
  border: 1px solid var(--color-solar-border);
  padding: 8px 18px;
  border-radius: var(--radius-full);
  display: inline-block;
  margin-bottom: var(--space-4);
}

.sop-email-notified-banner {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: var(--color-green-soft);
  border: 1px solid var(--color-green);
  color: var(--color-green-dark);
  font-size: 0.8125rem;
  padding: 8px 16px;
  border-radius: var(--radius-full);
  margin-bottom: var(--space-4);
}

.sop-enb-icon {
  font-size: 1rem;
}

.sop-ticket-note {
  font-size: 0.8125rem;
  max-width: 460px;
  margin: 0 auto var(--space-5);
  color: var(--color-text-muted);
}

.sop-success-actions {
  display: flex;
  gap: var(--space-3);
  justify-content: center;
  flex-wrap: wrap;
}

/* ─── 10. Toast Notification Flotante ───────────────────────────── */
.sop-toast {
  position: fixed;
  bottom: 24px;
  left: 50%;
  transform: translateX(-50%) translateY(20px);
  background: var(--color-black);
  color: var(--color-white);
  padding: 12px 20px;
  border-radius: var(--radius-full);
  font-size: 0.875rem;
  font-weight: 600;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.25);
  z-index: 9999;
  opacity: 0;
  transition: all 0.25s cubic-bezier(0.16, 1, 0.3, 1);
  pointer-events: none;
}

.sop-toast.show {
  opacity: 1;
  transform: translateX(-50%) translateY(0);
}

/* ─── 11. Adaptabilidad Móvil Extrema (<= 480px) ─────────────────── */
@media (max-width: 480px) {
  .sop-hero-clean {
    padding-top: var(--space-4);
    padding-bottom: var(--space-3);
  }

  .sop-stepper-bar {
    padding: 6px 10px;
    margin-bottom: var(--space-4);
  }

  .sop-step-text {
    display: none;
  }

  .sop-step-node.active .sop-step-text {
    display: inline;
  }

  .sop-quick-filter-bar {
    padding: 2px 2px var(--space-3);
    margin-bottom: var(--space-2);
  }

  .sop-products-grid {
    grid-template-columns: 1fr;
    gap: var(--space-3);
  }

  .sop-product-card {
    padding: var(--space-3);
    min-height: auto;
  }

  .sop-card-image-wrap {
    aspect-ratio: 4/3;
    max-height: 140px;
    padding: 6px;
  }

  .sop-card-title {
    font-size: 0.875rem;
    min-height: auto;
  }

  .sop-choice-card {
    padding: var(--space-3);
  }

  .sop-choice-icon {
    width: 38px;
    height: 38px;
    font-size: 1.125rem;
  }

  .sop-uac-features {
    flex-direction: column;
    align-items: center;
    gap: 6px;
  }
}

/* ═══════════════════════════════════════════════════════════════════
   MODAL POP-UP: REDIRECCIÓN Y GUÍA ASISTIDA A NOTEBOOKLM
   ═══════════════════════════════════════════════════════════════════ */
.sop-modal-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(15, 23, 42, 0.72);
  backdrop-filter: blur(5px);
  -webkit-backdrop-filter: blur(5px);
  z-index: 9999;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--space-4);
  animation: sopFadeIn 0.2s ease-out;
}

.sop-modal-backdrop[hidden] {
  display: none !important;
}

.sop-modal-dialog {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  max-width: 620px;
  width: 100%;
  max-height: 90vh;
  overflow-y: auto;
  box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.35);
  padding: var(--space-6);
  position: relative;
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
  animation: sopModalSlideIn 0.25s cubic-bezier(0.16, 1, 0.3, 1);
}

@keyframes sopModalSlideIn {
  from {
    opacity: 0;
    transform: scale(0.96) translateY(12px);
  }
  to {
    opacity: 1;
    transform: scale(1) translateY(0);
  }
}

.sop-modal-close {
  position: absolute;
  top: 16px;
  right: 16px;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  font-size: 1.25rem;
  line-height: 1;
  color: var(--color-text-muted);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s ease;
}

.sop-modal-close:hover {
  background: var(--color-error-soft);
  color: var(--color-error);
  border-color: var(--color-error);
}

.sop-modal-header {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding-right: var(--space-5);
}

.sop-modal-icon-badge {
  width: 44px;
  height: 44px;
  border-radius: var(--radius-md);
  background: rgba(245, 192, 58, 0.2);
  border: 1.5px solid var(--color-solar);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.35rem;
  flex-shrink: 0;
}

.sop-modal-tag {
  display: inline-block;
  font-size: 0.6875rem;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--color-solar-dark);
  letter-spacing: 0.05em;
  margin-bottom: 2px;
}

.sop-modal-title {
  font-family: var(--font-heading);
  font-size: 1.1875rem;
  font-weight: 800;
  color: var(--color-black);
  margin: 0;
  line-height: 1.25;
}

/* Alerta de Copiado Exitoso */
.sop-modal-copy-alert {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  background: var(--color-green-soft);
  border: 1.5px solid var(--color-green);
  border-radius: var(--radius-md);
  padding: var(--space-3) var(--space-4);
}

.sop-modal-copy-check {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: var(--color-green);
  color: var(--color-white);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 900;
  font-size: 0.9375rem;
  flex-shrink: 0;
}

.sop-modal-copy-alert strong {
  display: block;
  font-size: 0.875rem;
  color: var(--color-green-dark);
  margin-bottom: 2px;
}

.sop-modal-copy-alert p {
  font-size: 0.75rem;
  color: var(--color-green-dark);
  margin: 0;
  line-height: 1.35;
}

/* Resumen Estratégico */
.sop-modal-summary-card {
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-4);
}

.sop-modal-summary-heading {
  font-size: 0.8125rem;
  font-weight: 700;
  color: var(--color-black);
  margin: 0 0 var(--space-3);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.sop-modal-summary-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-3);
}

.sop-modal-summary-item {
  display: flex;
  flex-direction: column;
  gap: 2px;
  background: var(--color-white);
  border: 1px solid var(--color-border-light);
  border-radius: var(--radius-sm);
  padding: 8px 10px;
}

.sop-modal-summary-item.full-width {
  grid-column: span 2;
}

.sop-modal-summary-label {
  font-size: 0.6875rem;
  color: var(--color-text-muted);
  font-weight: 600;
  text-transform: uppercase;
}

.sop-modal-summary-val {
  font-size: 0.8125rem;
  color: var(--color-black);
  font-weight: 700;
  line-height: 1.3;
}

/* Guía de Pasos del Flujo Asistido */
.sop-modal-steps-guide {
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-4);
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.sop-modal-guide-title {
  font-size: 0.8125rem;
  font-weight: 700;
  color: var(--color-text);
  margin: 0 0 4px;
}

.sop-modal-step-item {
  display: flex;
  align-items: flex-start;
  gap: var(--space-3);
  font-size: 0.8125rem;
  color: var(--color-text);
  line-height: 1.4;
}

.sop-modal-step-number {
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: var(--color-info);
  color: var(--color-white);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.6875rem;
  font-weight: 800;
  flex-shrink: 0;
  margin-top: 1px;
}

.sop-modal-step-item p {
  margin: 0;
}

/* Acciones del Modal */
.sop-modal-actions {
  display: flex;
  gap: var(--space-3);
}

.sop-btn-modal-primary {
  flex: 1;
  padding: 12px 20px;
  background: var(--color-solar);
  border: 1px solid var(--color-solar-dark);
  border-radius: var(--radius-pill);
  font-weight: 800;
  font-size: 0.875rem;
  color: var(--color-black);
  cursor: pointer;
  transition: all 0.2s ease;
  box-shadow: 0 4px 12px var(--color-solar-border);
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.sop-btn-modal-primary:hover {
  background: var(--color-solar-dark);
  transform: translateY(-2px);
  box-shadow: 0 6px 18px rgba(245, 192, 58, 0.45);
}

.sop-btn-modal-secondary {
  padding: 12px 16px;
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-pill);
  font-weight: 600;
  font-size: 0.8125rem;
  color: var(--color-text-body);
  cursor: pointer;
  transition: all 0.2s ease;
}

.sop-btn-modal-secondary:hover {
  background: var(--color-white);
  border-color: var(--color-border-dark);
}

/* Texto Completo Plegable */
.sop-modal-fulltext-wrap {
  background: var(--color-text);
  border: 1px solid var(--color-text);
  border-radius: var(--radius-md);
  padding: var(--space-3);
  max-height: 180px;
  overflow-y: auto;
}

.sop-modal-fulltext-wrap[hidden] {
  display: none !important;
}

.sop-modal-fulltext-pre {
  margin: 0;
  font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace;
  font-size: 0.6875rem;
  color: var(--color-border);
  line-height: 1.45;
  white-space: pre-wrap;
  word-break: break-word;
}

@media (max-width: 640px) {
  .sop-modal-summary-grid {
    grid-template-columns: 1fr;
  }
  .sop-modal-summary-item.full-width {
    grid-column: span 1;
  }
  .sop-modal-actions {
    flex-direction: column;
  }
}


/* ─── CUESTIONARIO DE DIAGNÓSTICO: INPUTS DE TEXTO & SELECTOR SERIE/PARALELO ─── */
.sop-survey-input-row {
  display: flex;
  gap: var(--space-3);
  margin-top: 8px;
  flex-wrap: wrap;
}

.sop-survey-text-input {
  flex: 1 1 280px;
  padding: 10px 14px;
  border: 1.5px solid var(--color-border);
  border-radius: var(--radius-md);
  font-size: 0.875rem;
  font-family: inherit;
  color: var(--color-black);
  background: var(--color-white);
  transition: all 0.2s ease;
}

.sop-survey-text-input:focus {
  outline: none;
  border-color: var(--color-solar-dark);
  box-shadow: 0 0 0 3px var(--color-solar-glow);
  background: var(--color-solar-soft-2);
}

.sop-survey-num-input {
  width: 110px;
  flex-shrink: 0;
  padding: 10px 12px;
  border: 1.5px solid var(--color-border);
  border-radius: var(--radius-md);
  font-size: 0.875rem;
  font-family: inherit;
  font-weight: 700;
  text-align: center;
  color: var(--color-black);
  background: var(--color-white);
  transition: all 0.2s ease;
}

.sop-survey-num-input:focus {
  outline: none;
  border-color: var(--color-solar-dark);
  box-shadow: 0 0 0 3px var(--color-solar-glow);
}

.sop-survey-quick-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.sop-survey-quick-tag {
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-pill);
  padding: 4px 10px;
  font-size: 0.6875rem;
  font-weight: 600;
  color: var(--color-text-body);
  cursor: pointer;
  transition: all 0.15s ease;
}

.sop-survey-quick-tag:hover {
  background: var(--color-solar-soft);
  border-color: var(--color-solar);
  color: var(--color-warning);
}

.sop-survey-format-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

.sop-survey-format-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  border: 1.5px solid var(--color-border);
  border-radius: var(--radius-pill);
  background: var(--color-white);
  color: var(--color-text-body);
  font-size: 0.75rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.15s ease;
}

.sop-survey-format-chip:hover {
  border-color: var(--color-border-dark);
  background: var(--color-cream-2);
}

.sop-survey-format-chip.active {
  border-color: var(--color-warning);
  background: var(--color-solar-soft);
  color: var(--color-warning);
  font-weight: 700;
  box-shadow: 0 2px 6px rgba(217, 119, 6, 0.15);
}

.sop-survey-format-chip .sop-chip-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  border: 1.5px solid var(--color-text-muted);
  display: inline-block;
  transition: all 0.15s ease;
}

.sop-survey-format-chip.active .sop-chip-dot {
  border-color: var(--color-warning);
  background: var(--color-warning);
}

.sop-survey-hint-physics {
  margin-top: 8px;
  padding: 8px 12px;
  background: var(--color-cream);
  border-left: 3px solid var(--color-info);
  border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
  font-size: 0.6875rem;
  color: var(--color-text);
  line-height: 1.4;
}

/* ─── BARRA DE CONTEXTO EN VIVO PARA TICKET MESA TÉCNICA ─── */
.sop-ticket-live-context-card {
  background: linear-gradient(135deg, var(--color-solar-soft-2) 0%, var(--color-solar-soft-2) 100%);
  border: 1.5px solid var(--color-solar-border);
  border-radius: var(--radius-lg);
  padding: var(--space-4);
  margin-bottom: var(--space-4);
  box-shadow: 0 2px 8px var(--color-solar-soft);
}

.sop-tlc-badge {
  display: inline-block;
  font-size: 0.625rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--color-warning);
  background: var(--color-solar-soft);
  padding: 3px 8px;
  border-radius: var(--radius-full);
  margin-bottom: var(--space-2);
}

.sop-tlc-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-2) var(--space-4);
}

.sop-tlc-item {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.sop-tlc-item-full {
  grid-column: 1 / -1;
  padding-top: 4px;
  border-top: 1px dashed var(--color-solar-border);
  margin-top: 2px;
}

.sop-tlc-label {
  font-size: 0.6875rem;
  color: var(--color-text-muted);
  font-weight: 600;
  text-transform: uppercase;
}

.sop-tlc-val {
  font-size: 0.8125rem;
  color: var(--color-black);
  font-weight: 700;
}

/* ─── MODAL ACTION BUTTON FULL WIDTH ─── */
.sop-btn-modal-full {
  width: 100%;
}


/* ─── 2026-10-23: autorización de datos, errores en línea y enlaces legales ─── */
.sop-hero-links {
  margin: var(--space-3) 0 0;
  font-size: 0.8125rem;
  color: var(--color-text-on-dark);
}
.sop-hero-links a { color: var(--color-solar); font-weight: 600; }
.sop-hero-links a:hover { text-decoration: underline; }

.sop-aviso-sku {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-3);
  background: var(--color-solar-soft);
  border: 1px solid var(--color-solar-border);
  border-left: 4px solid var(--color-solar-dark);
  border-radius: var(--radius-md);
  padding: var(--space-3) var(--space-4);
  margin-bottom: var(--space-4);
}
.sop-aviso-sku[hidden] { display: none; }
.sop-aviso-sku p { margin: 0; font-size: 0.875rem; color: var(--color-text); flex: 1 1 260px; }

.sop-form-group-full { grid-column: 1 / -1; }
.sop-textarea { resize: vertical; min-height: 88px; line-height: 1.45; }
.sop-input[aria-invalid="true"] { border-color: var(--color-error); }

.sop-ev-check { color: var(--color-green); font-weight: 700; }

.sop-consent {
  display: flex;
  align-items: flex-start;
  gap: var(--space-3);
  margin-top: var(--space-5);
  padding: var(--space-3) var(--space-4);
  background: var(--color-cream);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
}
.sop-consent input[type="checkbox"] {
  flex: 0 0 auto;
  width: 20px;
  height: 20px;
  margin-top: 2px;
  accent-color: var(--color-solar-dark);
}
.sop-consent input[aria-invalid="true"] { outline: 2px solid var(--color-error); outline-offset: 2px; }
.sop-consent label { font-size: 0.8125rem; line-height: 1.5; color: var(--color-text); }
.sop-consent a,
.sop-legal-note a,
.sop-ticket-legal a { color: var(--color-text); font-weight: 600; text-decoration: underline; }

.sop-legal-note {
  margin: var(--space-2) 0 0;
  font-size: 0.75rem;
  line-height: 1.5;
  color: var(--color-text-muted);
}

.sop-form-error {
  margin: var(--space-3) 0 0;
  padding: var(--space-2) var(--space-3);
  font-size: 0.8125rem;
  font-weight: 600;
  color: var(--color-error);
  background: var(--color-error-soft);
  border: 1px solid var(--color-error-border);
  border-radius: var(--radius-md);
}
.sop-form-error[hidden] { display: none; }

.sop-email-notified-banner[hidden] { display: none; }
.sop-btn-icono { display: inline-flex; align-items: center; gap: var(--space-2); }
.sop-ticket-legal { margin: var(--space-4) 0 0; font-size: 0.75rem; color: var(--color-text-muted); }
#rma-success-title:focus { outline: none; }
#rma-success-title:focus-visible { outline: 2px solid var(--color-solar); outline-offset: 4px; }

.sop-modal-summary-val-detalle { font-weight: 500; font-size: 0.75rem; color: var(--color-text); line-height: 1.4; }
.sop-modal-copy-alert.es-fallo { background: var(--color-warning-soft); border-color: var(--color-warning-border); }
.sop-modal-copy-alert.es-fallo .sop-modal-copy-check { background: var(--color-warning); }

/* El botón secundario del ticket generado con un borde visible sobre la tarjeta blanca. */
.sop-success-actions .btn-secondary { border-color: var(--color-border-dark); }